Refund Policy

We hope you are satisfied with your purchase. If not, we have made our return process simple and hassle-free.

Return and Refund

Oscal Power Station is committed to offering convenient return and refund services to all customers within the European Union.

If you purchased products directly from our official website, oscalpowerstaion.com, you may request a return or refund in accordance with our return policy.

Please note that all returns are handled within the EU, and processing times may vary depending on local regulations and shipping conditions.

Order Cancellation

Orders may be cancelled prior to the product being shipped or manufactured. In the event of a cancellation, a full refund will be issued. Once the product has been shipped, however, the order cannot be cancelled.

30-Day Money-Back Guarantee

Oscal Power Station provides a 30-day money-back guarantee for products purchased directly from oscalpowerstaion.com. If you are not satisfied for any reason, please contact us within 30 days of receiving your order. After we receive the returned item and verify its condition, a full refund will be issued.

To initiate a return, please contact us at support@oscalpowerstaion.com before shipping. Our team will respond within 24 hours on business days.

Please contact support@oscalpowerstaion.com to confirm your return before sending the item.

Return Instructions

  1. The product was purchased directly from oscalpowerstaion.com.

  2. Contact Oscal Power Staion and start the return process within 30 days from the original shipment date.

  3. Return the product in its original packaging with all included materials, in new or as-new condition.

  4. Provide your order number and the return label number.

Important Notes

  • For returns due to reasons other than product quality, customers are responsible for return shipping costs.

  • If delivery is refused, any additional shipping costs may be deducted from your original payment.

  • For quality issues, Oscal Power Staion will provide a full refund or a one-time free replacement within 14 business days of receiving the product.

Lost or Damaged Products

  • If the product was not delivered or is lost, please contact us immediately.

  • If the product was damaged or incorrect, please provide photos or videos as proof when contacting us.

Refund Process

  • Refunds for non-quality issues follow the 30-Day Money-Back Guarantee policy.

  • Refunds for quality issues may be partial if more than 30 days have passed since purchase, depending on usage.

  • Refunds will be processed within 14 business days after the product is returned to our German address and issued to the original payment method.

  • If you do not receive your refund within 14 business days, please contact support@oscalpowerstaion.com.

Payment Security

All payments are securely processed via trusted third-party providers.