Warranty Policy

Oscal Power Station (referred to as “our company” here) operates the official online store of Oscal Power Station, offering portable power units, solar panels, and related accessories (collectively, “Oscal Power Station Products”). During the warranty period described below, the Company provides warranty services (“the Service”) in accordance with the terms set by the Company. This warranty constitutes the full and exclusive warranty obligations of Oscal Power Station.

Warranty Period

Oscal Power Station guarantees that, when used under normal conditions, the product will be free from defects in materials and workmanship for the duration of the applicable warranty period. Should a defect occur within this period, Oscal Power Station will provide repair or replacement services in accordance with the terms of the warranty.

  • For portable power station products, the warranty period is 5 years.

  • For solar panels and accessories (e.g., cables, chargers), the warranty period is 12 months.

  • No warranty for gift products. Warranty period may vary by country subject to local laws and regulations.

The warranty period starts on the date of purchase by the original consumer purchaser.

Eligibility

  • Warranty applies to purchases made on the Oscal Power Staion website (oscalpowerstaion.com).

  • Only the original buyer is eligible for warranty coverage.

  • Proof of purchase must be presented for any warranty claim.

Warranty Service Process

Please contact Oscal Power Staion via email at support@oscalpowerstaion.com before returning any product. Approved warranty returns should be sent within 7 days of claim approval.

Note: Always contact support@oscalpowerstaion.com to confirm your warranty return before shipping.

Limited Remedies

  1. If a product exhibits material and/or workmanship defects within the warranty period, Oscal Power Staion shall provide repair services or replace the damaged parts.

  2. For the first year, Oscal Power Station will cover the cost of repair or replacement parts, as well as any labor required for product disassembly and installation. After the first year, labor costs will be the responsibility of the customer.

  3. Customers are responsible for the shipping costs when returning products to Oscal Power Station for warranty service. We recommend using a trackable shipping method and ensuring proper packaging to prevent loss or damage during transit. Oscal Power Station will cover the cost of shipping the repaired or replacement product back to the customer.

  4. Repair is prioritized; free replacement is generally not supported. If a product is irreparable within the warranty period, a replacement may be provided. Replacement is free if used for less than one year. If used for more than one year, replacement cost is calculated as:
    Replacement Cost = Original Price × (1 – Remaining Warranty Period / Total Warranty Period)

Exclusions

Oscal Power Staion's warranty does not apply to:

  • Damage from misuse, abuse, accidents, or acts of nature (e.g., lightning, tornadoes).

  • Defects caused by unauthorized modification, repair, or disassembly.

  • Use outside normal consumer use approved in the product manual.

  • Use with unauthorized third-party components.

  • Attempted repair by non-certified personnel.

  • Exposure to extreme heat, cold, liquids, or other external factors.

  • Lost, stolen, free, or refunded products.

  • Expired warranty period or missing/invalid proof of purchase.

  • Normal wear and tear over time.

Claim Process

  1. Contact Oscal Power Staion at support@oscalpowerstaion.com for assistance.

  2. Provide valid proof of purchase, including purchase channel, order number, shipping tracking number, and invoice or confirmation email.

  3. Provide the defective item’s serial number and/or a short video showing the defect.

  4. Return shipping costs are the customer’s responsibility if:

    • Returning products without proven defect

    • Warranty claims on items taken outside the original country of purchase

    • Returns made outside the approved warranty process

  5. Oscal Power Station may offer a repaired product, a replacement product with equivalent specifications, or a refurbished product of equal value. Typically, replacement items will be shipped within 7 business days after the defective product is received at the Oscal Power Station warehouse, subject to delays caused by force majeure.

Contact Information

Email: support@oscalpowerstaion.com